We apologize for the delay in getting back to you.
To follow up on your request, you have two options:
-
Email:
- Simply reply to the latest email we sent you. Your response will automatically update your ticket with us, and we'll prioritize getting back to you as soon as possible.
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Via the ticket:
- If you haven't already, you can sign up for our redemptions portal to check your ticket status.
- Once signed up or logged in, click your name in the top right-hand corner and select 'Requests.'
- This page will display any open requests, and you can update the ticket with a follow-up message.
We appreciate your patience and understanding.